When money is refunded, and how.
A billing error on our side: refunded in full.
A product or licence not delivered after a confirmed payment, and the problem cannot be fixed: refunded in full.
Changing your mind after use: considered case by case, with the decision explained in writing.
Money is returned to the original payment method where possible, and the refund is recorded against the original payment.
Any associated licence is revoked as part of the refund, and the customer is told.
You are never charged twice to fix a technical failure on our side. If a licence cannot be issued after a successful payment, we repair the process and retry without taking payment again.