Conversations on a staff member’s phone disappear when they leave and are not tied to the order. What is needed is a shared inbox linked to the customer record.
Each number is one conversation the whole team sees, so nothing is lost when someone is away or leaves.
Write the reply in JooDax and it opens in WhatsApp addressed to the customer, ready to send, and is logged with who wrote it.
The customer’s name and yours fill in on their own, and you are warned about any placeholder left before sending.
Open, waiting on the customer or closed; assigned to a team member, with a “mine” list.
Paste the customer’s message to log it; the conversation reopens.
Receiving and sending messages automatically needs your own WhatsApp Business Platform account.
On one set of data: what happens here reaches these apps without anyone retyping it.
Not without your own WhatsApp Business Platform account. Today you write the reply in JooDax and it opens in WhatsApp ready to send and is logged, and you paste in messages that arrive so the conversation stays complete. Automatic sync is planned once your account is connected.
Every number is turned into its international form, so “050…” and “+966 50…” are one conversation with the same customer.
Yes — every member of the organisation sees them, and each has an owner and a status: open, waiting on the customer, or closed.
Table-service restaurants running a floor, a kitchen, a store room and a service team at once.
Clothing stores managing size, colour and season, selling in-store and online from the same stock.
Brokerages with property listings, viewings and commissions, competing for both the client and the listing.